Open Position(s)

Customer Service Associate

Description and Duties:

We are looking for experienced Customer Service Professionals for permanent full-time positions in our office located near Highway 290 and Loop 610.

• Receive and respond to incoming telephone calls, faxes and e-mails from a range of customers including policyholders, providers, agents, company representatives, attorneys and callers from the state departments of insurance.
• Provide confidential, quality customer service to our customers in a professional and courteous manner.
• Provide prompt and accurate responses to inquiries about the company's life and health insurance products, including explaining policy language and benefits, and maintaining customer records.
• Use a variety of computer and data processing applications to provide immediate responses to callers.
• Utilize knowledge of company products and departmental procedures to advise policyholders of the benefits of maintaining their insurance coverage.
• Assist with various special projects as assigned.

Qualifications:

• Two years of Customer Service experience in life or health insurance or a recent college degree.
• Computer literate - demonstrate proficiency in the use of standard PC software.
• Ability to clearly relate, explain and express complex ideas regarding insurance products. 
• Strong organizational, written and verbal communication skills.
• Must be dependable, flexible and detail oriented.
• Ability to complete tasks with minimal supervision and errors.
• Have an analytical mind and used skilled judgment.
• Team player with the ability to work with others.
• Bilingual in English and Spanish a plus.

Please email your resume to hr@manhattanlife.com.  Be sure to include a telephone number and email address.